At QLINK TRADING SDN BHD 202601030018 (1692113-T), the despatch and delivery of every order accepted through this website is undertaken in accordance with the terms recorded below, which the Customer is deemed to have read prior to placing an order.
Determining Where the Company Delivers
The Company presently despatches goods to the regions specified below, comprehensive coverage being maintained in each.
Peninsular Malaysia: Delivery is effected to all states of the Peninsula.
East Malaysia: Delivery is effected to Sabah & Sarawak.
Preparing an Order for Despatch
Where an order has been accepted, it is prepared for despatch in the ordinary course of business, and the Customer is notified once the consignment has left the Company.
Processing period: All orders are processed within 1–3 business days, a period from which weekends and public holidays are excluded.
Notification on despatch: Upon processing and despatch, the Customer receives a confirmation email setting out the unique tracking information assigned to the consignment.
Estimating the Delivery Window
The Company does not offer overnight or next-day delivery at this time, and no undertaking to the contrary is to be implied from anything stated elsewhere. The standard delivery windows are those recorded in the table below.
Note: The periods stated above are estimates and are liable to vary by reason of courier operations, seasonal holidays or extreme weather conditions.
Applying Shipping Charges
The Company is pleased to extend free shipping to its customers, subject to the qualification recorded below.
Standard orders: Standard shipping fees are waived, as part of the Company’s commitment to value.
Bulk and promotional orders: Notwithstanding the foregoing, fees in respect of specific bulk or specialised promotional orders may be calculated at checkout by reference to total weight and destination, where applicable.
Tracking a Consignment
Once a consignment has been handed to the Company’s courier partners, the Customer is furnished with the means of monitoring its progress.
Tracking details: An email or SMS is issued containing a tracking number together with a direct link.
Real-time monitoring: That link permits the progress of the package to be monitored in real time.
Any enquiry concerning a shipment is to be directed to the Company through the channels set out below:
📧 Email: qlink_trading@outlook.com
🏢 Address: 488B-6-23, MIDLANDS PARK, ONE STOP, JALAN BURMA,10350 GEORGE TOWN, PULAU PINANG
🌐 Website: https://qlink-trading.com/contact-us/