At QLINK TRADING SDN BHD 202601030018 (1692113-T), it is acknowledged that the circumstances of the Customer may change after an order has been placed, and the terms upon which such an order may be cancelled are recorded below.
Observing the Cancellation Window
The right of cancellation is exercisable only within the period stated, after which it may be lost by reason of the order having advanced.
Standard window: An order may be cancelled within 24 hours of purchase, in which event a full refund is made.
Processing limit: After 24 hours have elapsed, cancellation may not be possible where the order has already been processed or shipped.
Requesting a Cancellation
A request is made in the manner recorded below, and is dealt with in the order in which the steps appear.
Notifying the Company: The Customer is to contact the customer service team immediately, quoting the Order Number to which the request relates.
Verification of status: The support team verifies the status of the order and confirms whether it remains eligible for cancellation.
Processing an Approved Refund
Where a cancellation has been approved, the refund is dealt with as recorded below.
Method of refund: The refund is issued to the original payment method used by the Customer.
Time for processing: A period of 7–14 business days is to be allowed for the refund to be processed and reflected in the Customer’s account.
Any further assistance in respect of a cancellation is to be sought from the Company through the channels set out below:
📧 Email: qlink_trading@outlook.com
🏢 Address: 488B-6-23, MIDLANDS PARK, ONE STOP, JALAN BURMA,10350 GEORGE TOWN, PULAU PINANG
🌐 Website: https://qlink-trading.com/contact-us/