At QLINK TRADING SDN BHD 202601030018 (1692113-T), the personal information of the Customer is treated as a matter of obligation. This Privacy Policy records the categories of information collected when the Customer visits and uses the website, the purposes to which that information is put, the safeguards applied to it, and the rights the Customer retains in respect of it.
Collecting Information
The Company may collect the categories of information recorded below.
Personal information: Name, email address, phone number, shipping address, and billing address.
Payment information: Credit or debit card details, or the details of any other payment method, each of which is processed securely through third-party payment gateways.
Order information: The products purchased by the Customer, the history of those orders, and the preferences expressed.
Website usage data: The IP address, the browser type, device information, the pages visited, and cookies.
Using the Information Collected
Information so collected is applied by the Company to the purposes recorded below.
Fulfilment: To process and fulfil the orders of the Customer effectively.
Communication: To contact the Customer regarding a purchase, a support enquiry, or a promotional update.
Optimisation: To improve the website, the services, and the overall customer experience.
Security: To prevent fraud and to secure the website and its users.
Compliance: To comply with all legal or regulatory obligations.
Disclosing Information to Third Parties
The Company does not sell or rent the personal information of the Customer. Disclosure is made only in the circumstances recorded below.
Trusted third parties: Partners engaged in the operation of the website, such as hosting providers, payment processors, and shipping partners.
Legal authorities: Law enforcement or regulatory authorities, where disclosure is required by law.
Data protection: Every such partner is contractually obligated to protect the data in accordance with the standards of the Company.
Securing the Information Held
Industry-standard measures are implemented to safeguard the information held, subject to the limitation recorded below.
Encryption: SSL encryption is applied to information passing between the Customer and the website.
Infrastructure: Secure servers are maintained and are subject to regular monitoring.
Limitation: Although every commercially acceptable means is used to protect personal information, no method of transmission over the internet is 100% secure.
Deploying Cookies
Cookies and similar technologies are deployed on the website, and remain within the control of the Customer.
Purpose: They enhance the user experience, track site performance, and deliver personalised content.
Customer control: Cookies may be controlled or disabled through the browser settings of the Customer, although site functionality may be affected in consequence.
Exercising Customer Rights
The Customer retains the rights recorded below, exercisable at any time.
Access & correction: To request access to or correction of the personal information held.
Deletion: To request the deletion of that data, subject to any legal or administrative requirements.
Opt-out: To unsubscribe from marketing emails at any time.